TD Bank: I was on hold for ** minutes and a representati...
A TD Bank customer review by GetHuman user ~binkers104 from November 5th, 2017
Background on ~binkers104's case
GetHuman: ~binkers104 - can you tell our other TD Bank customers when your case took place?
~binkers104: Yeah. It was late at night, on October 26th.
GetHuman: Did you reach out to TD Bank, and if so, how?
GetHuman: And which of these common TD Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~binkers104 a list of common TD Bank problems)
~binkers104: "Complaint" was why I was trying to call.
~binkers104's review of TD Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's TD Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~binkers104: I was on hold for ** minutes and a representative got on the line and hung up so I called back and waited ** more minutes with no answer. I then entered in my cell phone number for them to call me back, ** hours later, I'm still waiting. The customer service at this bank is horrible.
GetHuman: Let's quantify your experience contacting TD Bank. On a scale of 1 to 5, how easy is it go get help on a TD Bank problem?
~binkers104: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~binkers104: I'd give them a two out of five on communication.
GetHuman: And what about TD Bank's ability to quickly and effectively address your problem?
~binkers104: For that I would say one out of five.
GetHuman: And finally- any advice for other TD Bank customers?
~binkers104: Call them early in the day or late. Don't forget any personal or account information you might need for TD Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~binkers104 taken from his TD Bank customer service problem that occurred on October 26th, 2017.