TDS Metrocom: the person responding apparently does not know...
A TDS Metrocom customer review by GetHuman user GetHuman-171397 from November 7th, 2017
Background on GetHuman-171397's case
GetHuman: GetHuman-171397 - can you tell our other TDS Metrocom customers when your case took place?
GetHuman-171397: Yeah. It was afternoon, on October 28th.
GetHuman: Did you reach out to TDS Metrocom, and if so, how?
GetHuman: And which of these common TDS Metrocom customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-171397 a list of common TDS Metrocom problems)
GetHuman-171397: "Cancel service" was why I was trying to call.
GetHuman-171397's review of TDS Metrocom customer service
GetHuman: So how would you sum up your experience for GetHuman's TDS Metrocom customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-171397: the person responding apparently does not know that TDS does not carry ESPN* on its streaming video. I have to change internet carriers to get this service. Will you be providing this service anytime soon.
GetHuman: Let's quantify your experience contacting TDS Metrocom. On a scale of 1 to 5, how easy is it go get help on a TDS Metrocom problem?
GetHuman-171397: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-171397: I'd give them a five out of five on communication.
GetHuman: And what about TDS Metrocom's ability to quickly and effectively address your problem?
GetHuman-171397: For that I would say one out of five.
GetHuman: And finally- any advice for other TDS Metrocom customers?
GetHuman-171397: Call them early in the day or late. Don't forget any personal or account information you might need for TDS Metrocom to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-171397 taken from his TDS Metrocom customer service problem that occurred on October 28th, 2017.
TDS Metrocom
2.00 of 5 stars | 12 reviews
GetHuman-171397's TDS Metrocom Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars
GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like TDS Metrocom, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with TDS Metrocom in any way.