TIAA-CREF: These people have no clue what they are doing...
A TIAA-CREF customer review by GetHuman user ~Steve from November 16th, 2017
Background on ~Steve's case
GetHuman: ~Steve - can you tell our other TIAA-CREF customers when your case took place?
~Steve: Yeah. It was afternoon, on November 15th.
GetHuman: Did you reach out to TIAA-CREF, and if so, how?
GetHuman: And which of these common TIAA-CREF customer issues best describes the reason you wanted to talk to them?
(Shows ~Steve a list of common TIAA-CREF problems)
~Steve: "Update account information" was why I was trying to call.
~Steve's review of TIAA-CREF customer service
GetHuman: So how would you sum up your experience for GetHuman's TIAA-CREF customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Steve: These people have no clue what they are doing. I have talked with five different people and filled out seven different forms. Finally got a phone call and then a letter telling me everything was complete. Two weeks later I got another form they reportedly need. This time one they had weeks ago filled out!*I am filing a complaint with the Securities and Exchange Commission. I have not idea why Universities use them. Our Director of Human Resources said it is the same with everyone.*Just a joke!
GetHuman: Let's quantify your experience contacting TIAA-CREF. On a scale of 1 to 5, how easy is it go get help on a TIAA-CREF problem?
~Steve: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Steve: I'd give them a two out of five on communication.
GetHuman: And what about TIAA-CREF's ability to quickly and effectively address your problem?
~Steve: For that I would say five out of five.
GetHuman: And finally- any advice for other TIAA-CREF customers?
~Steve: Call them early in the day or late. Don't forget any personal or account information you might need for TIAA-CREF to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Steve taken from his TIAA-CREF customer service problem that occurred on November 15th, 2017.