TJ Maxx: I opened up a credit card back in April **** an...
A TJ Maxx customer review by GetHuman user ~Disappointed customer from November 22nd, 2017
Background on ~Disappointed customer's case
GetHuman: ~Disappointed customer - can you tell our other TJ Maxx customers when your case took place?
~Disappointed customer: Sure. It was evening, on November 21st.
GetHuman: Did you reach out to TJ Maxx, and if so, how?
GetHuman: And which of these common TJ Maxx customer issues best describes the reason you wanted to talk to them?
(Shows ~Disappointed customer a list of common TJ Maxx problems)
~Disappointed customer: "Change order" was why I was trying to call.
~Disappointed customer's review of TJ Maxx customer service
GetHuman: So how would you sum up your experience for GetHuman's TJ Maxx customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Disappointed customer: I opened up a credit card back in April **** and never received a bill or the actual card in the mail. I have been trying to call them to pay my bill and to see if the address is correct. I have never been able to reach an actual person, even though the AVR transferred me to customer service. I just want my credit card and to set up payments online. My account has incurred $** late fee for not paying. Not gonna pay until I can reach a person. This was the worst experience I have had when trying to pay someone!!
GetHuman: Let's quantify your experience contacting TJ Maxx. On a scale of 1 to 5, how easy is it go get help on a TJ Maxx problem?
~Disappointed customer: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Disappointed customer: I'd give them a five out of five on communication.
GetHuman: And what about TJ Maxx's ability to quickly and effectively address your problem?
~Disappointed customer: For that I would say three out of five.
GetHuman: And finally- any advice for other TJ Maxx customers?
~Disappointed customer: Call them early in the day or late. Don't forget any personal or account information you might need for TJ Maxx to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Disappointed customer taken from his TJ Maxx customer service problem that occurred on November 21st, 2017.