TJ Maxx: ordered a gift card that was never sent. called...
A TJ Maxx customer review by GetHuman user GetHuman-77121 from November 25th, 2017
Background on GetHuman-77121's case
GetHuman: GetHuman-77121 - can you tell our other TJ Maxx customers when your case took place?
GetHuman-77121: Sure. It was late at night, on November 16th.
GetHuman: Did you reach out to TJ Maxx, and if so, how?
GetHuman: And which of these common TJ Maxx customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-77121 a list of common TJ Maxx problems)
GetHuman-77121: "Complaint" was why I was trying to call.
GetHuman-77121's review of TJ Maxx customer service
GetHuman: So how would you sum up your experience for GetHuman's TJ Maxx customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-77121: ordered a gift card that was never sent. called to deactivate card. this was the *nd time this happened and from now on will go into store to order. customer service however was polite and helpful.
GetHuman: Let's quantify your experience contacting TJ Maxx. On a scale of 1 to 5, how easy is it go get help on a TJ Maxx problem?
GetHuman-77121: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-77121: I'd give them a two out of five on communication.
GetHuman: And what about TJ Maxx's ability to quickly and effectively address your problem?
GetHuman-77121: For that I would say one out of five.
GetHuman: And finally- any advice for other TJ Maxx customers?
GetHuman-77121: Call them early in the day or late. Don't forget any personal or account information you might need for TJ Maxx to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-77121 taken from his TJ Maxx customer service problem that occurred on November 16th, 2017.