TV Guide: I actually waited for about ** seconds for some...
A TV Guide customer review by GetHuman user ~Don312 from November 26th, 2017
Background on ~Don312's case
GetHuman: ~Don312 - can you tell our other TV Guide customers when your case took place?
~Don312: Yes. It was afternoon, on November 19th.
GetHuman: Did you reach out to TV Guide, and if so, how?
GetHuman: And which of these common TV Guide customer issues best describes the reason you wanted to talk to them?
(Shows ~Don312 a list of common TV Guide problems)
~Don312: "Cancel subscription" was why I was trying to call.
~Don312's review of TV Guide customer service
GetHuman: So how would you sum up your experience for GetHuman's TV Guide customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Don312: I actually waited for about ** seconds for someone to come on the line. Jamar was polite and helpful. Solved my issue in about * minutes or less. The only problem I had was with the voice prompts. She kept asking for my account number which was not on the bill they sent me and I had read and recycled my last issue. After about ** seconds of me being silent they transferred me to customer service and as I said, the call was picked up in about * seconds. So my total wait might have been a minute.
GetHuman: Let's quantify your experience contacting TV Guide. On a scale of 1 to 5, how easy is it go get help on a TV Guide problem?
~Don312: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Don312: I'd give them a four out of five on communication.
GetHuman: And what about TV Guide's ability to quickly and effectively address your problem?
~Don312: For that I would say five out of five.
GetHuman: And finally- any advice for other TV Guide customers?
~Don312: Call them early in the day or late. Don't forget any personal or account information you might need for TV Guide to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Don312 taken from his TV Guide customer service problem that occurred on November 19th, 2017.