TV Guide: Cox Cable channels not shown in any editions, s...
A TV Guide customer review by GetHuman user GetHuman-15336 from November 22nd, 2017
Background on GetHuman-15336's case
GetHuman: GetHuman-15336 - can you tell our other TV Guide customers when your case took place?
GetHuman-15336: Sure. It was middle of the night, on November 21st.
GetHuman: Did you reach out to TV Guide, and if so, how?
GetHuman: And which of these common TV Guide customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-15336 a list of common TV Guide problems)
GetHuman-15336: "Complaint" was why I was trying to call.
GetHuman-15336's review of TV Guide customer service
GetHuman: So how would you sum up your experience for GetHuman's TV Guide customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-15336: Cox Cable channels not shown in any editions, so absolutely worthless magazine since I am on Cox Cable. None of the channels I watch are covered, I.e. Hallmark, TVLand, Antenna TV and FSSD (Fox Sports San Diego) for Padres Baseball games.
GetHuman: Let's quantify your experience contacting TV Guide. On a scale of 1 to 5, how easy is it go get help on a TV Guide problem?
GetHuman-15336: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-15336: I'd give them a three out of five on communication.
GetHuman: And what about TV Guide's ability to quickly and effectively address your problem?
GetHuman-15336: For that I would say five out of five.
GetHuman: And finally- any advice for other TV Guide customers?
GetHuman-15336: Call them early in the day or late. Don't forget any personal or account information you might need for TV Guide to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-15336 taken from his TV Guide customer service problem that occurred on November 21st, 2017.