TV Guide: I AM UNHAPPY WITH FALSE INFORMATION GIVEN TO ME...
A TV Guide customer review by GetHuman user GetHuman-ljm413 from December 1st, 2017
Background on GetHuman-ljm413's case
GetHuman: GetHuman-ljm413 - can you tell our other TV Guide customers when your case took place?
GetHuman-ljm413: Yeah. It was morning, on November 21st.
GetHuman: Did you reach out to TV Guide, and if so, how?
GetHuman: And which of these common TV Guide customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-ljm413 a list of common TV Guide problems)
GetHuman-ljm413: "Cancel subscription" was why I was trying to call.
GetHuman-ljm413's review of TV Guide customer service
GetHuman: So how would you sum up your experience for GetHuman's TV Guide customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-ljm413: I AM UNHAPPY WITH FALSE INFORMATION GIVEN TO ME TO GET ME TO RESUBSCRIBE
GetHuman: Can you tell the rest of us a bit more from what happened on 11/21/17?
GetHuman-ljm413: I WAS AN ORIGINAL CUSTOMER OF TV GUIDE WHEN YOU FIRST STARTED. I WAS HAPPY FOR MANY YEARS UNTIL YOU CHANGED THE FORMAT AND SIZE OF THE MAGAZINE. I CANCELLED MY SUBSCRIPTION AND ABOUT A YEAR LATER I WAS CONTACTED BY YOU AND ASKED ME TO START TAKING THE TV GUIDE AGAIN AND I TOLD THE WOMAN THAT I STOPPED TAKING IT BECAUSE YOU NO LONGER SHOW IN THE GRIDS ** HOUR PROGRAMMING. SHE TOLD ME THAT IT WAS PUT BACK IN AND ALSO I ASKED ABOUT THE LETTERS TO THE EDITOR AND THE SOAP OPERA INFORMATION. WHEN I STARTED GETTING THEM AGAIN THERE WAS NO ** HOUR GRIDS, NO SOAP OPERA INFORMATION AND NO LETTER'S TO THE EDITOR. I DON'T LIKE BEING LIED TO AND ANOTHER THING THAT I DON'T LIKE IS THE DOUBLE ISSUES. WHEN I SUBSCRIBE TO A WEEKLY PUBLICATION, I EXPECT TO RECEIVE ** ISSUES. WHEN YOU ISSUE A DOUBLE MAGAZINE I AM NOT GETTING DOUBLE ARTICLES.*MY SUBSCRIPTION EXPIRES ON MAY *, **** AND I WILL NOT BE RENEWING IT. THE NUMBERS ON THE LABEL ARE: *TVM**************LOUIS J. MILLER***** FORREST DRIVE*PORTSMOUTH, OHIO *****-****
GetHuman: Let's quantify your experience contacting TV Guide. On a scale of 1 to 5, how easy is it go get help on a TV Guide problem?
GetHuman-ljm413: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-ljm413: I'd give them a five out of five on communication.
GetHuman: And what about TV Guide's ability to quickly and effectively address your problem?
GetHuman-ljm413: For that I would say four out of five.
GetHuman: And finally- any advice for other TV Guide customers?
GetHuman-ljm413: Call them early in the day or late. Don't forget any personal or account information you might need for TV Guide to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-ljm413 taken from his TV Guide customer service problem that occurred on November 21st, 2017.