I was calling about whether TV Guide would ever...
A TV Guide customer review by GetHuman user GetHuman-139488 from November 25th, 2017
Background on GetHuman-139488's case
GetHuman: GetHuman-139488 - can you tell our other TV Guide customers when your case took place?
GetHuman-139488: Yup. It was middle of the night, on November 19th.
GetHuman: Did you reach out to TV Guide, and if so, how?
GetHuman: And which of these common TV Guide customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-139488 a list of common TV Guide problems)
GetHuman-139488: "Cancel subscription" was why I was trying to call.
GetHuman-139488's review of TV Guide customer service
GetHuman: So how would you sum up your experience for GetHuman's TV Guide customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-139488: I was calling about whether TV Guide would ever be made available again in Canada. The subscription dept. didn't know, put me to a supervisor, who also didn't know, then gave me the number of corporate HQ in New York. A call there gave no options to actually reach a real live person who might be able to answer my question. Get Human? Not, apparently, at TV Guide.
GetHuman: Let's quantify your experience contacting TV Guide. On a scale of 1 to 5, how easy is it go get help on a TV Guide problem?
GetHuman-139488: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-139488: I'd give them a three out of five on communication.
GetHuman: And what about TV Guide's ability to quickly and effectively address your problem?
GetHuman-139488: For that I would say four out of five.
GetHuman: And finally- any advice for other TV Guide customers?
GetHuman-139488: Call them early in the day or late. Don't forget any personal or account information you might need for TV Guide to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-139488 taken from his TV Guide customer service problem that occurred on November 19th, 2017.