TV Licensing (UK): Number was fine, what a nasty touchtone experie...
A TV Licensing (UK) customer review by GetHuman user ~Terr0rBytes from November 14th, 2017
Background on ~Terr0rBytes's case
GetHuman: ~Terr0rBytes - can you tell our other TV Licensing (UK) customers when your case took place?
~Terr0rBytes: Yes I can. It was afternoon, on November 12th.
GetHuman: Did you reach out to TV Licensing (UK), and if so, how?
GetHuman: And which of these common TV Licensing (UK) customer issues best describes the reason you wanted to talk to them?
(Shows ~Terr0rBytes a list of common TV Licensing (UK) problems)
~Terr0rBytes: "Delivery problem" was why I was trying to call.
~Terr0rBytes's review of TV Licensing (UK) customer service
GetHuman: So how would you sum up your experience for GetHuman's TV Licensing (UK) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Terr0rBytes: Number was fine, what a nasty touchtone experience though. The messages between choices are very long and they do everything they can to stop you getting through to an actual person. I found the instructions above take you through to an automated option to tell them your have vacated your property.**To get through to a human I did the following:***) Dialed the number above**) As soon as it says good morning*afternoon, press ***) You then have to listen to a message that says did you know you can go online blah blah blah.**) When that finishes, press ***) It then says OK, press ***) It then says Thanks, press ***) If then says OK finally, press ***It will then ring and put you in a queue to speak to a person
GetHuman: Let's quantify your experience contacting TV Licensing (UK). On a scale of 1 to 5, how easy is it go get help on a TV Licensing (UK) problem?
~Terr0rBytes: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Terr0rBytes: I'd give them a five out of five on communication.
GetHuman: And what about TV Licensing (UK)'s ability to quickly and effectively address your problem?
~Terr0rBytes: For that I would say two out of five.
GetHuman: And finally- any advice for other TV Licensing (UK) customers?
~Terr0rBytes: Call them early in the day or late. Don't forget any personal or account information you might need for TV Licensing (UK) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Terr0rBytes taken from his TV Licensing (UK) customer service problem that occurred on November 12th, 2017.