TXU Energy: After half an hour I just gave up and hung up...
A TXU Energy customer review by GetHuman user ~eboneezer from November 3rd, 2017
Background on ~eboneezer's case
GetHuman: ~eboneezer - can you tell our other TXU Energy customers when your case took place?
~eboneezer: Yeah. It was afternoon, on October 26th.
GetHuman: Did you reach out to TXU Energy, and if so, how?
GetHuman: And which of these common TXU Energy customer issues best describes the reason you wanted to talk to them?
(Shows ~eboneezer a list of common TXU Energy problems)
~eboneezer: "Meter reading" was why I was trying to call.
~eboneezer's review of TXU Energy customer service
GetHuman: So how would you sum up your experience for GetHuman's TXU Energy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~eboneezer: After half an hour I just gave up and hung up. About two years ago our power started going out every two or three weeks. It's in Oak Lawn, an area bound on the west by Douglas Avenue, on the north by Cedar Springs. I'm not sure exactly how widespread it is. I will find out whose ignorance and incompetence causes this because I am in a state of pure outrage and this time I will get to the bottom of this. Today it was off for an hour and a half.I don't know if TXU is responsible for this. Who operates the power plant and distribution operations?
GetHuman: Let's quantify your experience contacting TXU Energy. On a scale of 1 to 5, how easy is it go get help on a TXU Energy problem?
~eboneezer: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~eboneezer: I'd give them a five out of five on communication.
GetHuman: And what about TXU Energy's ability to quickly and effectively address your problem?
~eboneezer: For that I would say one out of five.
GetHuman: And finally- any advice for other TXU Energy customers?
~eboneezer: Call them early in the day or late. Don't forget any personal or account information you might need for TXU Energy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~eboneezer taken from his TXU Energy customer service problem that occurred on October 26th, 2017.