TXU Energy: After staying on holld for about an hour and be...
A TXU Energy customer review by GetHuman user ~777 from October 26th, 2017
Background on ~777's case
GetHuman: ~777 - can you tell our other TXU Energy customers when your case took place?
~777: Yes I can. It was middle of the night, on October 23rd.
GetHuman: Did you reach out to TXU Energy, and if so, how?
GetHuman: And which of these common TXU Energy customer issues best describes the reason you wanted to talk to them?
(Shows ~777 a list of common TXU Energy problems)
~777: "Change appointment" was why I was trying to call.
~777's review of TXU Energy customer service
GetHuman: So how would you sum up your experience for GetHuman's TXU Energy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~777: After staying on holld for about an hour and being switched to the WRONG dept x* to see why our services had not been reconnected the CS rep stated it would be on by Midnight or before. Well that did'nt happen a call was made at **:** and we were tol
GetHuman: Let's quantify your experience contacting TXU Energy. On a scale of 1 to 5, how easy is it go get help on a TXU Energy problem?
~777: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~777: I'd give them a four out of five on communication.
GetHuman: And what about TXU Energy's ability to quickly and effectively address your problem?
~777: For that I would say five out of five.
GetHuman: And finally- any advice for other TXU Energy customers?
~777: Call them early in the day or late. Don't forget any personal or account information you might need for TXU Energy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~777 taken from his TXU Energy customer service problem that occurred on October 23rd, 2017.