TXU Energy: In order to get out of answering questions or d...
A TXU Energy customer review by GetHuman user ~Mr customer from November 16th, 2017
Background on ~Mr customer's case
GetHuman: ~Mr customer - can you tell our other TXU Energy customers when your case took place?
~Mr customer: Sure. It was afternoon, on November 12th.
GetHuman: Did you reach out to TXU Energy, and if so, how?
GetHuman: And which of these common TXU Energy customer issues best describes the reason you wanted to talk to them?
(Shows ~Mr customer a list of common TXU Energy problems)
~Mr customer: "Cancel service" was why I was trying to call.
~Mr customer's review of TXU Energy customer service
GetHuman: So how would you sum up your experience for GetHuman's TXU Energy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mr customer: In order to get out of answering questions or dealing with an issue TXU has instructed their employees it is advised to just keep customers on hold till they hang up. nWe've got a bet in the office right now how many hours will tick off on my phone timer (being on hold)*:**...and counting!
GetHuman: Let's quantify your experience contacting TXU Energy. On a scale of 1 to 5, how easy is it go get help on a TXU Energy problem?
~Mr customer: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mr customer: I'd give them a two out of five on communication.
GetHuman: And what about TXU Energy's ability to quickly and effectively address your problem?
~Mr customer: For that I would say one out of five.
GetHuman: And finally- any advice for other TXU Energy customers?
~Mr customer: Call them early in the day or late. Don't forget any personal or account information you might need for TXU Energy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mr customer taken from his TXU Energy customer service problem that occurred on November 12th, 2017.