Taco Bell: Experience
A Taco Bell customer review by GetHuman user GetHuman-heather31 from November 30th, 2017
Background on GetHuman-heather31's case
GetHuman: GetHuman-heather31 - can you tell our other Taco Bell customers when your case took place?
GetHuman-heather31: Sure. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to Taco Bell, and if so, how?
GetHuman: And which of these common Taco Bell customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-heather31 a list of common Taco Bell problems)
GetHuman-heather31: "Refund" was why I was trying to call.
GetHuman-heather31's review of Taco Bell customer service
GetHuman: So how would you sum up your experience for GetHuman's Taco Bell customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-heather31: Experience
GetHuman: Can you tell the rest of us a bit more from what happened on 11/22/17?
GetHuman-heather31: We went to taco bell and waited ** minutes in the drive through, got home, food order is cold and completely wrong-our drinks were even wrong (they gave us diet mountain dew and not regular mountain dew). I called the manager Olivia who told me she would write our name down and she would replace our order. Tonight we went back to this taco bell, explained the situation, and the staff and manager were rude about the situation. They refused to give us our drinks because "they rarely mess drinks up" We also ordered a volcano box that comes with a drink but they didn't give it to us. We again waited ** minutes tonight on our order. While waiting, we could hear staff laughing in the background and mocking us for checking our order before we left. I called the manager about the situation and she proceeded to hand the phone to an employee that took our order. Our problem was not with that employee, she was the most professional person out of the whole ordeal. My problem is with the staff laughing at us in the back and poor management. We love Taco Bell and it's a shame that we were treated so poorly by people who are paid to provide this service. I would love for someone to call*contact me about this situation. I am very upset and I will probably never return to our local taco bell, or any taco bell for a long time. I spent $**.** and my time at this store and I will not tolerate being disrespected.
GetHuman: Let's quantify your experience contacting Taco Bell. On a scale of 1 to 5, how easy is it go get help on a Taco Bell problem?
GetHuman-heather31: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-heather31: I'd give them a three out of five on communication.
GetHuman: And what about Taco Bell's ability to quickly and effectively address your problem?
GetHuman-heather31: For that I would say four out of five.
GetHuman: And finally- any advice for other Taco Bell customers?
GetHuman-heather31: Call them early in the day or late. Don't forget any personal or account information you might need for Taco Bell to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-heather31 taken from his Taco Bell customer service problem that occurred on November 22nd, 2017.