Taco Bell: I tried a fiesta taco salad-beef for dinner las...
A Taco Bell customer review by GetHuman user ~mcartier from November 28th, 2017
Background on ~mcartier's case
GetHuman: ~mcartier - can you tell our other Taco Bell customers when your case took place?
~mcartier: Yup. It was middle of the night, on November 27th.
GetHuman: Did you reach out to Taco Bell, and if so, how?
GetHuman: And which of these common Taco Bell customer issues best describes the reason you wanted to talk to them?
(Shows ~mcartier a list of common Taco Bell problems)
~mcartier: "Store Feedback" was why I was trying to call.
~mcartier's review of Taco Bell customer service
GetHuman: So how would you sum up your experience for GetHuman's Taco Bell customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mcartier: I tried a fiesta taco salad-beef for dinner last night at your Saco, Maine location. I found the taste to be a bit odd, but thoutht it was a seasoning that I did not recognize. However as I got to the end of the tortilla bowl I realized that the taste came from the heating of the ingredients in the bowl which melled with the plastic container it was in. The taste is still in my mouth, and my stomach has been upset since I ate the salad. I told one of your employees about this and he said "I know, I think my manager is working on this". I think someone should work on this ASAP. So now I do not feel well and regret trying the taco salad bowl. Please let me know that you will not continue to prepare this food item in this fashion any more so that no one else eats it and feels like I do.
GetHuman: Let's quantify your experience contacting Taco Bell. On a scale of 1 to 5, how easy is it go get help on a Taco Bell problem?
~mcartier: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mcartier: I'd give them a five out of five on communication.
GetHuman: And what about Taco Bell's ability to quickly and effectively address your problem?
~mcartier: For that I would say four out of five.
GetHuman: And finally- any advice for other Taco Bell customers?
~mcartier: Call them early in the day or late. Don't forget any personal or account information you might need for Taco Bell to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mcartier taken from his Taco Bell customer service problem that occurred on November 27th, 2017.