Taco Bell: I was recently at the Elyria, Ohio ***** Taco B...
A Taco Bell customer review by GetHuman user ~diane moore from November 23rd, 2017
Background on ~diane moore's case
GetHuman: ~diane moore - can you tell our other Taco Bell customers when your case took place?
~diane moore: Yes. It was afternoon, on November 17th.
GetHuman: Did you reach out to Taco Bell, and if so, how?
GetHuman: And which of these common Taco Bell customer issues best describes the reason you wanted to talk to them?
(Shows ~diane moore a list of common Taco Bell problems)
~diane moore: "Account Access" was why I was trying to call.
~diane moore's review of Taco Bell customer service
GetHuman: So how would you sum up your experience for GetHuman's Taco Bell customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~diane moore: I was recently at the Elyria, Ohio ***** Taco Bell drive thru and placed my order via drive thru. Upon pooling up to the window, I was greeted by a very RUDE, AND ANGRY young woman, who stated, "you is to never order food by this drive thru window again and I said hello to you and you said nothing". I stated to the employee which was at *:** p.m on ****** that I did place my order via the drive thru and I said hello to you as soon as I pulled up to the window, which she did not respond to my greeting .I could not believe that "the customer is always right does not apply anymore" and I have * years of customer service background, and I was trained that the customer is always right and to not argue but be polite at all times to your customers and after all she has her job because of the customers. I would fire this employee and make her repay the money I lost when I drove away, after paying her and told her to keep the food" If I were the GM of this store, I would make the employee apolo
GetHuman: Let's quantify your experience contacting Taco Bell. On a scale of 1 to 5, how easy is it go get help on a Taco Bell problem?
~diane moore: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~diane moore: I'd give them a two out of five on communication.
GetHuman: And what about Taco Bell's ability to quickly and effectively address your problem?
~diane moore: For that I would say one out of five.
GetHuman: And finally- any advice for other Taco Bell customers?
~diane moore: Call them early in the day or late. Don't forget any personal or account information you might need for Taco Bell to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~diane moore taken from his Taco Bell customer service problem that occurred on November 17th, 2017.