Talk America: Letter said service to be transferred by *-* to...
A Talk America customer review by GetHuman user ~beekeeper from November 26th, 2017
Background on ~beekeeper's case
GetHuman: ~beekeeper - can you tell our other Talk America customers when your case took place?
~beekeeper: Yes I can. It was morning, on November 21st.
GetHuman: Did you reach out to Talk America, and if so, how?
GetHuman: And which of these common Talk America customer issues best describes the reason you wanted to talk to them?
(Shows ~beekeeper a list of common Talk America problems)
~beekeeper: "Lower my bill" was why I was trying to call.
~beekeeper's review of Talk America customer service
GetHuman: So how would you sum up your experience for GetHuman's Talk America customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~beekeeper: Letter said service to be transferred by *-* to Talk Am, did not say no phone service at all for ** weeks. *-* Still no phone service.
GetHuman: Let's quantify your experience contacting Talk America. On a scale of 1 to 5, how easy is it go get help on a Talk America problem?
~beekeeper: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~beekeeper: I'd give them a five out of five on communication.
GetHuman: And what about Talk America's ability to quickly and effectively address your problem?
~beekeeper: For that I would say four out of five.
GetHuman: And finally- any advice for other Talk America customers?
~beekeeper: Call them early in the day or late. Don't forget any personal or account information you might need for Talk America to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~beekeeper taken from his Talk America customer service problem that occurred on November 21st, 2017.
Talk America
2.00 of 5 stars | 7 reviews
~beekeeper's Talk America Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars
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