Technical support for Talk America
A Talk America customer review by GetHuman user GetHuman-nancyl from December 10th, 2017
Background on GetHuman-nancyl's case
GetHuman: GetHuman-nancyl - can you tell our other Talk America customers when your case took place?
GetHuman-nancyl: Sure. It was afternoon, on December 6th.
GetHuman: Did you reach out to Talk America, and if so, how?
GetHuman: And which of these common Talk America customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-nancyl a list of common Talk America problems)
GetHuman-nancyl: "Service problem" was why I was trying to call.
GetHuman-nancyl's review of Talk America customer service
GetHuman: So how would you sum up your experience for GetHuman's Talk America customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-nancyl: Technical support for Talk America
GetHuman: Can you tell the rest of us a bit more from what happened on 12/06/17?
GetHuman-nancyl: no dial tone, they said they'd send someone yesterday
GetHuman: Let's quantify your experience contacting Talk America. On a scale of 1 to 5, how easy is it go get help on a Talk America problem?
GetHuman-nancyl: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-nancyl: I'd give them a one out of five on communication.
GetHuman: And what about Talk America's ability to quickly and effectively address your problem?
GetHuman-nancyl: For that I would say five out of five.
GetHuman: And finally- any advice for other Talk America customers?
GetHuman-nancyl: Call them early in the day or late. Don't forget any personal or account information you might need for Talk America to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-nancyl taken from his Talk America customer service problem that occurred on December 6th, 2017.
Talk America
2.00 of 5 stars | 7 reviews
GetHuman-nancyl's Talk America Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars
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