Tampa Bay Times: Paper not delivered this past week, no problems...
A Tampa Bay Times customer review by GetHuman user ~lorinik from November 25th, 2017
Background on ~lorinik's case
GetHuman: ~lorinik - can you tell our other Tampa Bay Times customers when your case took place?
~lorinik: Sure. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Tampa Bay Times, and if so, how?
GetHuman: And which of these common Tampa Bay Times customer issues best describes the reason you wanted to talk to them?
(Shows ~lorinik a list of common Tampa Bay Times problems)
~lorinik: "Complaint" was why I was trying to call.
~lorinik's review of Tampa Bay Times customer service
GetHuman: So how would you sum up your experience for GetHuman's Tampa Bay Times customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~lorinik: Paper not delivered this past week, no problems with account, current and paid in full. They can not tell me why paper is not delivered. They do not know who is in charge, have been directing me to a Distribution Manager who does not even work there any longer. No return calls, no re-delivered paper, no answers as to why our paper just stopped being delivered. I am so frustrated!
GetHuman: Let's quantify your experience contacting Tampa Bay Times. On a scale of 1 to 5, how easy is it go get help on a Tampa Bay Times problem?
~lorinik: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~lorinik: I'd give them a one out of five on communication.
GetHuman: And what about Tampa Bay Times's ability to quickly and effectively address your problem?
~lorinik: For that I would say one out of five.
GetHuman: And finally- any advice for other Tampa Bay Times customers?
~lorinik: Call them early in the day or late. Don't forget any personal or account information you might need for Tampa Bay Times to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~lorinik taken from his Tampa Bay Times customer service problem that occurred on November 18th, 2017.