Target Online: I asked a question about the ease of ordering o...
A Target Online customer review by GetHuman user ~GoodKat from November 21st, 2017
Background on ~GoodKat's case
GetHuman: ~GoodKat - can you tell our other Target Online customers when your case took place?
~GoodKat: Yes I can. It was afternoon, on November 19th.
GetHuman: Did you reach out to Target Online, and if so, how?
GetHuman: And which of these common Target Online customer issues best describes the reason you wanted to talk to them?
(Shows ~GoodKat a list of common Target Online problems)
~GoodKat: "Overcharge/Strange charge" was why I was trying to call.
~GoodKat's review of Target Online customer service
GetHuman: So how would you sum up your experience for GetHuman's Target Online customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~GoodKat: I asked a question about the ease of ordering online availability only items for in-store pick up. The person (who could barely speak English) asked for my order number... Uh? Really? I don't think he understood a single word I said. I NEED HELP!
GetHuman: Let's quantify your experience contacting Target Online. On a scale of 1 to 5, how easy is it go get help on a Target Online problem?
~GoodKat: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~GoodKat: I'd give them a three out of five on communication.
GetHuman: And what about Target Online's ability to quickly and effectively address your problem?
~GoodKat: For that I would say five out of five.
GetHuman: And finally- any advice for other Target Online customers?
~GoodKat: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Target Online to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~GoodKat taken from his Target Online customer service problem that occurred on November 19th, 2017.