Target: Press * or get looped back to the start... over...
A Target customer review by GetHuman user ~Cedric from November 24th, 2017
Background on ~Cedric's case
GetHuman: ~Cedric - can you tell our other Target customers when your case took place?
~Cedric: Yup. It was evening, on November 15th.
GetHuman: Did you reach out to Target, and if so, how?
GetHuman: And which of these common Target customer issues best describes the reason you wanted to talk to them?
(Shows ~Cedric a list of common Target problems)
~Cedric: "Refund an Order" was why I was trying to call.
~Cedric's review of Target customer service
GetHuman: So how would you sum up your experience for GetHuman's Target customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Cedric: Press * or get looped back to the start... over and over. Rep was very hard to understand and voice level was very low. Had to ask to have things repeated * -* times.
GetHuman: Let's quantify your experience contacting Target. On a scale of 1 to 5, how easy is it go get help on a Target problem?
~Cedric: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Cedric: I'd give them a three out of five on communication.
GetHuman: And what about Target's ability to quickly and effectively address your problem?
~Cedric: For that I would say two out of five.
GetHuman: And finally- any advice for other Target customers?
~Cedric: Call them early in the day or late. Don't forget any personal or account information you might need for Target to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Cedric taken from his Target customer service problem that occurred on November 15th, 2017.