Target: The whole process is a joke, it took over a mon...

A Target customer review by GetHuman user ~unhappy from November 26th, 2017

Background on ~unhappy's case

GetHuman: ~unhappy - can you tell our other Target customers when your case took place?
~unhappy: Yup. It was evening, on November 22nd.
GetHuman: Did you reach out to Target, and if so, how?
~unhappy: I used the 800-440-0680 number I found for on the GetHuman Target customer phone number page I was on: Target Customer Service Phone Number
GetHuman: And which of these common Target customer issues best describes the reason you wanted to talk to them?
(Shows ~unhappy a list of common Target problems)
~unhappy: "Complaint" was why I was trying to call.

~unhappy's review of Target customer service

GetHuman: So how would you sum up your experience for GetHuman's Target customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~unhappy: The whole process is a joke, it took over a month to get a replacement rug delivered. That rug is going back because it is used, with food particles all over it. There is no CUSTOMER service as far as I am concerned. If Target was concerned about it's customers, the would take their call center out of India. But even if they put it back in the USA, there would hire "people" who still can't speak English, and "they" surely would not care about "you" the customer.
GetHuman: Let's quantify your experience contacting Target. On a scale of 1 to 5, how easy is it go get help on a Target problem?
~unhappy: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~unhappy: I'd give them a one out of five on communication.
GetHuman: And what about Target's ability to quickly and effectively address your problem?
~unhappy: For that I would say four out of five.
GetHuman: And finally- any advice for other Target customers?
~unhappy: Call them early in the day or late. Don't forget any personal or account information you might need for Target to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~unhappy taken from his Target customer service problem that occurred on November 22nd, 2017.

Target

1.87 of 5 stars | 222 reviews

~unhappy's Target Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

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