Target: These people are completely incompetent. First...
A Target customer review by GetHuman user GetHuman-443237 from November 2nd, 2017
Background on GetHuman-443237's case
GetHuman: GetHuman-443237 - can you tell our other Target customers when your case took place?
GetHuman-443237: Yeah. It was afternoon, on October 30th.
GetHuman: Did you reach out to Target, and if so, how?
GetHuman: And which of these common Target customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-443237 a list of common Target problems)
GetHuman-443237: "Complaint" was why I was trying to call.
GetHuman-443237's review of Target customer service
GetHuman: So how would you sum up your experience for GetHuman's Target customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-443237: These people are completely incompetent. First of all, all calls for Target Online go to the Indian customer support center. Sometimes you'll understand them, but they don't understand what you mean. Besides that, I have received defective product twice in a row. When I called to return it all and ask for a manager, I got an email saying that my product would be picked up and they would be sending me replacement product. Now, I have already received * shipments of the same product and both were defective. I specifically asked FOR MY MONEY BACK NOT A REPLACEMENT! Morons at the helm. Not only that, but they lie. I was told twice that my products would arrive prior to Thanksgiving and they didn't. They also arrived defective. Hold times are crazy. I have been disconnected by the system before as well. I will NEVER buy Target online again. UPDATE: Was on hold for * minutes and then got a voice recorded message that says "sorry but we are having system upgrades at this time.
GetHuman: Let's quantify your experience contacting Target. On a scale of 1 to 5, how easy is it go get help on a Target problem?
GetHuman-443237: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-443237: I'd give them a five out of five on communication.
GetHuman: And what about Target's ability to quickly and effectively address your problem?
GetHuman-443237: For that I would say four out of five.
GetHuman: And finally- any advice for other Target customers?
GetHuman-443237: Call them early in the day or late. Don't forget any personal or account information you might need for Target to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-443237 taken from his Target customer service problem that occurred on October 30th, 2017.