Target: First call dropped by customer service, no call...
A Target customer review by GetHuman user ~Anonymous from November 19th, 2017
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other Target customers when your case took place?
~Anonymous: Yup. It was morning, on November 15th.
GetHuman: Did you reach out to Target, and if so, how?
GetHuman: And which of these common Target customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common Target problems)
~Anonymous: "Refund an Order" was why I was trying to call.
~Anonymous's review of Target customer service
GetHuman: So how would you sum up your experience for GetHuman's Target customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: First call dropped by customer service, no call back. Second call ** minutes of waiting, could not understand a word of the customer rep, asked to be transferred to another person, refused, became belligerent, continued to interrupt me and failed to answer any questions that I put to him. Never again, Target lets you CC info get into the hands of criminals and then their service people are useless. Nothing like sending jobs out of the Country.
GetHuman: Let's quantify your experience contacting Target. On a scale of 1 to 5, how easy is it go get help on a Target problem?
~Anonymous: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a one out of five on communication.
GetHuman: And what about Target's ability to quickly and effectively address your problem?
~Anonymous: For that I would say five out of five.
GetHuman: And finally- any advice for other Target customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Target to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his Target customer service problem that occurred on November 15th, 2017.