TaxAct: Customer Support excludes the support of the Ta...
A TaxAct customer review by GetHuman user ~Anon from November 20th, 2017
Background on ~Anon's case
GetHuman: ~Anon - can you tell our other TaxAct customers when your case took place?
~Anon: Yes. It was afternoon, on November 12th.
GetHuman: Did you reach out to TaxAct, and if so, how?
GetHuman: And which of these common TaxAct customer issues best describes the reason you wanted to talk to them?
(Shows ~Anon a list of common TaxAct problems)
~Anon: "Software Problem" was why I was trying to call.
~Anon's review of TaxAct customer service
GetHuman: So how would you sum up your experience for GetHuman's TaxAct customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anon: Customer Support excludes the support of the TaxAct.com program. That is considered "Product Support" and is subject to additional fees for help. **Seriously, why the **** else would I call TaxAct customer support if not for support for TaxAct.com?
GetHuman: Let's quantify your experience contacting TaxAct. On a scale of 1 to 5, how easy is it go get help on a TaxAct problem?
~Anon: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anon: I'd give them a one out of five on communication.
GetHuman: And what about TaxAct's ability to quickly and effectively address your problem?
~Anon: For that I would say two out of five.
GetHuman: And finally- any advice for other TaxAct customers?
~Anon: Call them early in the day or late. Don't forget any personal or account information you might need for TaxAct to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anon taken from his TaxAct customer service problem that occurred on November 12th, 2017.