I have filed my Federal Taxes with Taxact for t...
A TaxAct customer review by GetHuman user GetHuman-198232 from November 25th, 2017
Background on GetHuman-198232's case
GetHuman: GetHuman-198232 - can you tell our other TaxAct customers when your case took place?
GetHuman-198232: Yeah. It was middle of the night, on November 17th.
GetHuman: Did you reach out to TaxAct, and if so, how?
GetHuman: And which of these common TaxAct customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-198232 a list of common TaxAct problems)
GetHuman-198232: "Rejected Return" was why I was trying to call.
GetHuman-198232's review of TaxAct customer service
GetHuman: So how would you sum up your experience for GetHuman's TaxAct customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-198232: I have filed my Federal Taxes with Taxact for the past * years, and this year I had a question and they told me I had to PAY to have my "general question" about the form, answered!! I am NOT being audited..all I wanted to do was ask a question because I noticed I had not answered * of the questions on the injured spouse form. Needed to know if I need to refile or amend!! Now I have to pay to get customer service??
GetHuman: Let's quantify your experience contacting TaxAct. On a scale of 1 to 5, how easy is it go get help on a TaxAct problem?
GetHuman-198232: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-198232: I'd give them a four out of five on communication.
GetHuman: And what about TaxAct's ability to quickly and effectively address your problem?
GetHuman-198232: For that I would say three out of five.
GetHuman: And finally- any advice for other TaxAct customers?
GetHuman-198232: Call them early in the day or late. Don't forget any personal or account information you might need for TaxAct to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-198232 taken from his TaxAct customer service problem that occurred on November 17th, 2017.