TaxAct: Spoke with Eric, Dan and Monica* Eric changed a...
A TaxAct customer review by GetHuman user ~Jeanne from November 14th, 2017
Background on ~Jeanne's case
GetHuman: ~Jeanne - can you tell our other TaxAct customers when your case took place?
~Jeanne: Yeah. It was morning, on November 13th.
GetHuman: Did you reach out to TaxAct, and if so, how?
GetHuman: And which of these common TaxAct customer issues best describes the reason you wanted to talk to them?
(Shows ~Jeanne a list of common TaxAct problems)
~Jeanne: "Rejected Return" was why I was trying to call.
~Jeanne's review of TaxAct customer service
GetHuman: So how would you sum up your experience for GetHuman's TaxAct customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jeanne: Spoke with Eric, Dan and Monica* Eric changed and saved my new email address, Dan checked tech support and decided it was a tax issue - Monica found the problem right away. Still had some problems *kicked out of system several times after fixing problem* but eventually exiled both state and fed taxes. Thanks so much. Jeanne
GetHuman: Let's quantify your experience contacting TaxAct. On a scale of 1 to 5, how easy is it go get help on a TaxAct problem?
~Jeanne: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jeanne: I'd give them a two out of five on communication.
GetHuman: And what about TaxAct's ability to quickly and effectively address your problem?
~Jeanne: For that I would say five out of five.
GetHuman: And finally- any advice for other TaxAct customers?
~Jeanne: Call them early in the day or late. Don't forget any personal or account information you might need for TaxAct to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jeanne taken from his TaxAct customer service problem that occurred on November 13th, 2017.