TaxAct: The Customer Service quickly answered my questi...
A TaxAct customer review by GetHuman user ~abi from November 9th, 2017
Background on ~abi's case
GetHuman: ~abi - can you tell our other TaxAct customers when your case took place?
~abi: Yes. It was middle of the night, on November 4th.
GetHuman: Did you reach out to TaxAct, and if so, how?
GetHuman: And which of these common TaxAct customer issues best describes the reason you wanted to talk to them?
(Shows ~abi a list of common TaxAct problems)
~abi: "Refund a Charge" was why I was trying to call.
~abi's review of TaxAct customer service
GetHuman: So how would you sum up your experience for GetHuman's TaxAct customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~abi: The Customer Service quickly answered my questions, and took care of my problem, which was that I needed to upgrade from the Free Federal filing to the Deluxe Filing. It has to be done by phone! I was off the phone in under * minutes, and on to doing my taxes! :D
GetHuman: Let's quantify your experience contacting TaxAct. On a scale of 1 to 5, how easy is it go get help on a TaxAct problem?
~abi: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~abi: I'd give them a one out of five on communication.
GetHuman: And what about TaxAct's ability to quickly and effectively address your problem?
~abi: For that I would say four out of five.
GetHuman: And finally- any advice for other TaxAct customers?
~abi: Call them early in the day or late. Don't forget any personal or account information you might need for TaxAct to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~abi taken from his TaxAct customer service problem that occurred on November 4th, 2017.