TaxAct: the rep didn't answer my questions or help me...

A TaxAct customer review by GetHuman user ~debohley from November 4th, 2017

Background on ~debohley's case

GetHuman: ~debohley - can you tell our other TaxAct customers when your case took place?
~debohley: Yup. It was morning, on November 3rd.
GetHuman: Did you reach out to TaxAct, and if so, how?
~debohley: I used the 319-373-3600 number I found for on the GetHuman TaxAct customer phone number page I was on: TaxAct Customer Service Phone Number
GetHuman: And which of these common TaxAct customer issues best describes the reason you wanted to talk to them?
(Shows ~debohley a list of common TaxAct problems)
~debohley: "Ask For Tax Help" was why I was trying to call.

~debohley's review of TaxAct customer service

GetHuman: So how would you sum up your experience for GetHuman's TaxAct customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~debohley: the rep didn't answer my questions or help me. my Nj tax shows zeros from top to bottom and all she told me was to e-mail or call tech support for an addional $*.**. I feel that this was worthless and I'm going to have to re-file. Plus , it cost me money for nothing. Thanks.
GetHuman: Let's quantify your experience contacting TaxAct. On a scale of 1 to 5, how easy is it go get help on a TaxAct problem?
~debohley: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~debohley: I'd give them a five out of five on communication.
GetHuman: And what about TaxAct's ability to quickly and effectively address your problem?
~debohley: For that I would say four out of five.
GetHuman: And finally- any advice for other TaxAct customers?
~debohley: Call them early in the day or late. Don't forget any personal or account information you might need for TaxAct to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~debohley taken from his TaxAct customer service problem that occurred on November 3rd, 2017.

TaxAct

2.03 of 5 stars | 118 reviews

~debohley's TaxAct Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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