Taxslayer: Asked for a refund of fee because could not get...
A Taxslayer customer review by GetHuman user ~Piggy from November 26th, 2017
Background on ~Piggy's case
GetHuman: ~Piggy - can you tell our other Taxslayer customers when your case took place?
~Piggy: Yes I can. It was afternoon, on November 19th.
GetHuman: Did you reach out to Taxslayer, and if so, how?
GetHuman: And which of these common Taxslayer customer issues best describes the reason you wanted to talk to them?
(Shows ~Piggy a list of common Taxslayer problems)
~Piggy: "Track a Return" was why I was trying to call.
~Piggy's review of Taxslayer customer service
GetHuman: So how would you sum up your experience for GetHuman's Taxslayer customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Piggy: Asked for a refund of fee because could not get printed copy of form yet. Refund granted. Still waiting to determine overall experience.
GetHuman: Let's quantify your experience contacting Taxslayer. On a scale of 1 to 5, how easy is it go get help on a Taxslayer problem?
~Piggy: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Piggy: I'd give them a two out of five on communication.
GetHuman: And what about Taxslayer's ability to quickly and effectively address your problem?
~Piggy: For that I would say one out of five.
GetHuman: And finally- any advice for other Taxslayer customers?
~Piggy: Call them early in the day or late. Don't forget any personal or account information you might need for Taxslayer to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Piggy taken from his Taxslayer customer service problem that occurred on November 19th, 2017.
1.25 of 5 stars | 18 reviews
~Piggy's Taxslayer Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars
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