They took my money! I have been using taxslayer...

A Taxslayer customer review by GetHuman user ~constance carlsen from November 26th, 2017

Background on ~constance carlsen's case

GetHuman: ~constance carlsen - can you tell our other Taxslayer customers when your case took place?
~constance carlsen: Yup. It was morning, on November 25th.
GetHuman: Did you reach out to Taxslayer, and if so, how?
~constance carlsen: I used the 706-922-6741 number I found for on the GetHuman Taxslayer customer phone number page I was on: Taxslayer Customer Service Phone Number
GetHuman: And which of these common Taxslayer customer issues best describes the reason you wanted to talk to them?
(Shows ~constance carlsen a list of common Taxslayer problems)
~constance carlsen: "Rejected Tax Filing" was why I was trying to call.

~constance carlsen's review of Taxslayer customer service

GetHuman: So how would you sum up your experience for GetHuman's Taxslayer customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~constance carlsen: They took my money! I have been using taxslayer for many many years but after they doubled my amount in line ** on my return , I cant get that money back !!! They totally screwed me big time and I will be writing a blog on , blogger, wordpress, I will be on twitter, facebook,reddit, and every other social network that I belong too!!!!
GetHuman: Let's quantify your experience contacting Taxslayer. On a scale of 1 to 5, how easy is it go get help on a Taxslayer problem?
~constance carlsen: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~constance carlsen: I'd give them a one out of five on communication.
GetHuman: And what about Taxslayer's ability to quickly and effectively address your problem?
~constance carlsen: For that I would say four out of five.
GetHuman: And finally- any advice for other Taxslayer customers?
~constance carlsen: Call them early in the day or late. Don't forget any personal or account information you might need for Taxslayer to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~constance carlsen taken from his Taxslayer customer service problem that occurred on November 25th, 2017.


1.25 of 5 stars | 18 reviews

~constance carlsen's Taxslayer Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

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