TeamExpress.com: I ordered stuff at the beggining of Feb **** it...
A TeamExpress.com customer review by GetHuman user ~JO from November 26th, 2017
Background on ~JO's case
GetHuman: ~JO - can you tell our other TeamExpress.com customers when your case took place?
~JO: Yup. It was morning, on November 23rd.
GetHuman: Did you reach out to TeamExpress.com, and if so, how?
GetHuman: And which of these common TeamExpress.com customer issues best describes the reason you wanted to talk to them?
(Shows ~JO a list of common TeamExpress.com problems)
~JO: "Track order" was why I was trying to call.
~JO's review of TeamExpress.com customer service
GetHuman: So how would you sum up your experience for GetHuman's TeamExpress.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~JO: I ordered stuff at the beggining of Feb **** it is now April and I have not received all my stuff. Then the charged me twice for the same stuff. When I email I get a generic answer that my items are on back order and will ship as soon as they come in. By the time I recieve softball season will be over. I have a budget from the team and that money has already been taken by teamexpress and cant just go and purchase from another company.
GetHuman: Let's quantify your experience contacting TeamExpress.com. On a scale of 1 to 5, how easy is it go get help on a TeamExpress.com problem?
~JO: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~JO: I'd give them a one out of five on communication.
GetHuman: And what about TeamExpress.com's ability to quickly and effectively address your problem?
~JO: For that I would say one out of five.
GetHuman: And finally- any advice for other TeamExpress.com customers?
~JO: Call them early in the day or late. Don't forget any personal or account information you might need for TeamExpress.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~JO taken from his TeamExpress.com customer service problem that occurred on November 23rd, 2017.