Telcel America: la verdad tienen un servicio al cliente pesimo...
A Telcel America customer review by GetHuman user GetHuman-370904 from November 18th, 2017
Background on GetHuman-370904's case
GetHuman: GetHuman-370904 - can you tell our other Telcel America customers when your case took place?
GetHuman-370904: Yes. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Telcel America, and if so, how?
GetHuman: And which of these common Telcel America customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-370904 a list of common Telcel America problems)
GetHuman-370904: "Complaint" was why I was trying to call.
GetHuman-370904's review of Telcel America customer service
GetHuman: So how would you sum up your experience for GetHuman's Telcel America customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-370904: la verdad tienen un servicio al cliente pesimo, hace dos dias estoy llamando y nadie responde.. Creo que lo mejor y para dejar de hacer corajes lo mejor es cambiarse de compania.
GetHuman: Let's quantify your experience contacting Telcel America. On a scale of 1 to 5, how easy is it go get help on a Telcel America problem?
GetHuman-370904: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-370904: I'd give them a four out of five on communication.
GetHuman: And what about Telcel America's ability to quickly and effectively address your problem?
GetHuman-370904: For that I would say five out of five.
GetHuman: And finally- any advice for other Telcel America customers?
GetHuman-370904: Call them early in the day or late. Don't forget any personal or account information you might need for Telcel America to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-370904 taken from his Telcel America customer service problem that occurred on November 17th, 2017.