Telecheck: I have been a victim of the economy, identity t...
A Telecheck customer review by GetHuman user ~Identity Theft Victim from November 13th, 2017
Background on ~Identity Theft Victim's case
GetHuman: ~Identity Theft Victim - can you tell our other Telecheck customers when your case took place?
~Identity Theft Victim: Yes I can. It was afternoon, on November 11th.
GetHuman: Did you reach out to Telecheck, and if so, how?
GetHuman: And which of these common Telecheck customer issues best describes the reason you wanted to talk to them?
(Shows ~Identity Theft Victim a list of common Telecheck problems)
~Identity Theft Victim: "Request a Loan" was why I was trying to call.
~Identity Theft Victim's review of Telecheck customer service
GetHuman: So how would you sum up your experience for GetHuman's Telecheck customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Identity Theft Victim: I have been a victim of the economy, identity theft, husband unemployed and cannot find work, husband is very ill, I got sick as well and lost some time at work. I used some checks to both Wal-Mart and Winn-Dixie for food, and they would have been covered if it weren't for the identity theft. Called Telechek, gave them my info, and I advised them I can make payments *x a month until paid off, due to the fact I have had to change checking accts. They understood and will be sending me a bill for what I owe.
GetHuman: Let's quantify your experience contacting Telecheck. On a scale of 1 to 5, how easy is it go get help on a Telecheck problem?
~Identity Theft Victim: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Identity Theft Victim: I'd give them a five out of five on communication.
GetHuman: And what about Telecheck's ability to quickly and effectively address your problem?
~Identity Theft Victim: For that I would say five out of five.
GetHuman: And finally- any advice for other Telecheck customers?
~Identity Theft Victim: Call them early in the day or late. Don't forget any personal or account information you might need for Telecheck to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Identity Theft Victim taken from his Telecheck customer service problem that occurred on November 11th, 2017.