Telecheck: I successfully wrote a grocery check at *:** a...
A Telecheck customer review by GetHuman user ~Anonymous from November 18th, 2017
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other Telecheck customers when your case took place?
~Anonymous: Yup. It was morning, on November 10th.
GetHuman: Did you reach out to Telecheck, and if so, how?
GetHuman: And which of these common Telecheck customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common Telecheck problems)
~Anonymous: "Extension" was why I was trying to call.
~Anonymous's review of Telecheck customer service
GetHuman: So how would you sum up your experience for GetHuman's Telecheck customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: I successfully wrote a grocery check at *:** a.m. for $**.** then was declined at the exact same store at *:** p.m. $**.**, because of a "code *" I was very embarrassed as it was in front of a student I teach in college. The rep asked what the automated system said. All he could tell me was that there was not enough of a "history" and took my phone number.Then, he said I was good to go. But in the next few days... I should write smaller checks!
GetHuman: Let's quantify your experience contacting Telecheck. On a scale of 1 to 5, how easy is it go get help on a Telecheck problem?
~Anonymous: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a five out of five on communication.
GetHuman: And what about Telecheck's ability to quickly and effectively address your problem?
~Anonymous: For that I would say five out of five.
GetHuman: And finally- any advice for other Telecheck customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Telecheck to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his Telecheck customer service problem that occurred on November 10th, 2017.