Telecheck: Unsatisfied Customer: The customer service the...
A Telecheck customer review by GetHuman user GetHuman-48790 from November 24th, 2017
Background on GetHuman-48790's case
GetHuman: GetHuman-48790 - can you tell our other Telecheck customers when your case took place?
GetHuman-48790: Yes I can. It was middle of the night, on November 21st.
GetHuman: Did you reach out to Telecheck, and if so, how?
GetHuman: And which of these common Telecheck customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-48790 a list of common Telecheck problems)
GetHuman-48790: "Request a Loan" was why I was trying to call.
GetHuman-48790's review of Telecheck customer service
GetHuman: So how would you sum up your experience for GetHuman's Telecheck customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-48790: Unsatisfied Customer: The customer service the day of the incident gave a totally different reason why a perfectly good check was declined. I first checked my bank and I was told there was no reason why the check was declined. I called the following day and customer service on this number gave me a totally different reason. The customer again is left hanging and inconvenienced. But who cares? Not TELECHECK.
GetHuman: Let's quantify your experience contacting Telecheck. On a scale of 1 to 5, how easy is it go get help on a Telecheck problem?
GetHuman-48790: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-48790: I'd give them a three out of five on communication.
GetHuman: And what about Telecheck's ability to quickly and effectively address your problem?
GetHuman-48790: For that I would say five out of five.
GetHuman: And finally- any advice for other Telecheck customers?
GetHuman-48790: Call them early in the day or late. Don't forget any personal or account information you might need for Telecheck to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-48790 taken from his Telecheck customer service problem that occurred on November 21st, 2017.