Telkom: I HAVE CONSTANTLY PHONED ***** TO TRY TO FIND O...
A Telkom customer review by GetHuman user ~ouma canki from November 27th, 2017
Background on ~ouma canki's case
GetHuman: ~ouma canki - can you tell our other Telkom customers when your case took place?
~ouma canki: Sure. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to Telkom, and if so, how?
GetHuman: And which of these common Telkom customer issues best describes the reason you wanted to talk to them?
(Shows ~ouma canki a list of common Telkom problems)
~ouma canki: "Update account information" was why I was trying to call.
~ouma canki's review of Telkom customer service
GetHuman: So how would you sum up your experience for GetHuman's Telkom customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ouma canki: I HAVE CONSTANTLY PHONED ***** TO TRY TO FIND OUT ABOUT UPGRADING OUR PHONE AND GUESS WHAT NO REPLY NO MATTER HOW LONG I SIT AND WAIT. I AM IN A WHEELCHAIR SO CANNOT GET TO THE ONE AND ONLY TELKOM OFFICE AT LIBERTY MALL IN PMB. I NEED SOMEONE TO ANSWER THE PHONE!!!!!!!!!
GetHuman: Let's quantify your experience contacting Telkom. On a scale of 1 to 5, how easy is it go get help on a Telkom problem?
~ouma canki: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ouma canki: I'd give them a one out of five on communication.
GetHuman: And what about Telkom's ability to quickly and effectively address your problem?
~ouma canki: For that I would say four out of five.
GetHuman: And finally- any advice for other Telkom customers?
~ouma canki: Call them early in the day or late. Don't forget any personal or account information you might need for Telkom to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ouma canki taken from his Telkom customer service problem that occurred on November 22nd, 2017.
Telkom
1.00 of 5 stars | 21 reviews
~ouma canki's Telkom Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars
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