Telkom: the service is bad and the consultant are not c...
A Telkom customer review by GetHuman user GetHuman-197743 from November 25th, 2017
Background on GetHuman-197743's case
GetHuman: GetHuman-197743 - can you tell our other Telkom customers when your case took place?
GetHuman-197743: Yup. It was middle of the night, on November 20th.
GetHuman: Did you reach out to Telkom, and if so, how?
GetHuman: And which of these common Telkom customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-197743 a list of common Telkom problems)
GetHuman-197743: "Service problem" was why I was trying to call.
GetHuman-197743's review of Telkom customer service
GetHuman: So how would you sum up your experience for GetHuman's Telkom customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-197743: the service is bad and the consultant are not clue up most of them moving from one department to another long wait i wated * hour just to get servive
GetHuman: Let's quantify your experience contacting Telkom. On a scale of 1 to 5, how easy is it go get help on a Telkom problem?
GetHuman-197743: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-197743: I'd give them a four out of five on communication.
GetHuman: And what about Telkom's ability to quickly and effectively address your problem?
GetHuman-197743: For that I would say one out of five.
GetHuman: And finally- any advice for other Telkom customers?
GetHuman-197743: Call them early in the day or late. Don't forget any personal or account information you might need for Telkom to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-197743 taken from his Telkom customer service problem that occurred on November 20th, 2017.
Telkom
1.00 of 5 stars | 21 reviews
GetHuman-197743's Telkom Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars
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