I have had a horrible experience with the Bay...
A The Bay customer review by GetHuman user ~mad in Hali from November 14th, 2017
Background on ~mad in Hali's case
GetHuman: ~mad in Hali - can you tell our other The Bay customers when your case took place?
~mad in Hali: Yes. It was afternoon, on November 11th.
GetHuman: Did you reach out to The Bay, and if so, how?
GetHuman: And which of these common The Bay customer issues best describes the reason you wanted to talk to them?
(Shows ~mad in Hali a list of common The Bay problems)
~mad in Hali: "Track order" was why I was trying to call.
~mad in Hali's review of The Bay customer service
GetHuman: So how would you sum up your experience for GetHuman's The Bay customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mad in Hali: I have had a horrible experience with the Bay. after waiting ** minutes to place an order, my item is now lost in the mail and the Bay is saying I have to deal with canada post directly. I was on hold for over ** minutes to speak with a supervisor and my number was taken so they could call me back, but no one has and it is now the next day. HATE The Bay!!!
GetHuman: Let's quantify your experience contacting The Bay. On a scale of 1 to 5, how easy is it go get help on a The Bay problem?
~mad in Hali: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mad in Hali: I'd give them a one out of five on communication.
GetHuman: And what about The Bay's ability to quickly and effectively address your problem?
~mad in Hali: For that I would say two out of five.
GetHuman: And finally- any advice for other The Bay customers?
~mad in Hali: Call them early in the day or late. Don't forget any personal or account information you might need for The Bay to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mad in Hali taken from his The Bay customer service problem that occurred on November 11th, 2017.
The Bay
3.00 of 5 stars | 1 reviews
~mad in Hali's The Bay Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars
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