The Container Store: Order was damaged. Service rep offered to sent...
A The Container Store customer review by GetHuman user GetHuman-194647 from November 16th, 2017
Background on GetHuman-194647's case
GetHuman: GetHuman-194647 - can you tell our other The Container Store customers when your case took place?
GetHuman-194647: Yeah. It was middle of the night, on November 14th.
GetHuman: Did you reach out to The Container Store, and if so, how?
GetHuman: And which of these common The Container Store customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-194647 a list of common The Container Store problems)
GetHuman-194647: "Make a purchase" was why I was trying to call.
GetHuman-194647's review of The Container Store customer service
GetHuman: So how would you sum up your experience for GetHuman's The Container Store customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-194647: Order was damaged. Service rep offered to sent replacement order without taking original order back.
GetHuman: Let's quantify your experience contacting The Container Store. On a scale of 1 to 5, how easy is it go get help on a The Container Store problem?
GetHuman-194647: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-194647: I'd give them a five out of five on communication.
GetHuman: And what about The Container Store's ability to quickly and effectively address your problem?
GetHuman-194647: For that I would say three out of five.
GetHuman: And finally- any advice for other The Container Store customers?
GetHuman-194647: Call them early in the day or late. Don't forget any personal or account information you might need for The Container Store to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-194647 taken from his The Container Store customer service problem that occurred on November 14th, 2017.
The Container Store
4.50 of 5 stars | 2 reviews
GetHuman-194647's The Container Store Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars
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