The Hartford: Called Customer Service to change address on my...
A The Hartford customer review by GetHuman user ~TR in San Diego from November 17th, 2017
Background on ~TR in San Diego's case
GetHuman: ~TR in San Diego - can you tell our other The Hartford customers when your case took place?
~TR in San Diego: Yes I can. It was middle of the night, on November 12th.
GetHuman: Did you reach out to The Hartford, and if so, how?
GetHuman: And which of these common The Hartford customer issues best describes the reason you wanted to talk to them?
(Shows ~TR in San Diego a list of common The Hartford problems)
~TR in San Diego: "Make/Chase a claim" was why I was trying to call.
~TR in San Diego's review of The Hartford customer service
GetHuman: So how would you sum up your experience for GetHuman's The Hartford customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~TR in San Diego: Called Customer Service to change address on my auto policy. Friendly woman promptly answered line, changed my address, and without my even asking, quickly checked my updates for phone number and email, and if my rate would change with the move. Good news for me, my rate is lower!
GetHuman: Let's quantify your experience contacting The Hartford. On a scale of 1 to 5, how easy is it go get help on a The Hartford problem?
~TR in San Diego: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~TR in San Diego: I'd give them a four out of five on communication.
GetHuman: And what about The Hartford's ability to quickly and effectively address your problem?
~TR in San Diego: For that I would say one out of five.
GetHuman: And finally- any advice for other The Hartford customers?
~TR in San Diego: Call them early in the day or late. Don't forget any personal or account information you might need for The Hartford to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~TR in San Diego taken from his The Hartford customer service problem that occurred on November 12th, 2017.