The Hartford: Hold times are unreasonable for a life insuranc...
A The Hartford customer review by GetHuman user GetHuman-288065 from November 27th, 2017
Background on GetHuman-288065's case
GetHuman: GetHuman-288065 - can you tell our other The Hartford customers when your case took place?
GetHuman-288065: Yes I can. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to The Hartford, and if so, how?
GetHuman: And which of these common The Hartford customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-288065 a list of common The Hartford problems)
GetHuman-288065: "Renew coverage" was why I was trying to call.
GetHuman-288065's review of The Hartford customer service
GetHuman: So how would you sum up your experience for GetHuman's The Hartford customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-288065: Hold times are unreasonable for a life insurance company. I called at the beginning of their day. Previous times I've called in the middle of the day, the hold times are up to * hours. Hartford has gone down in service since it was bought by Prudential.
GetHuman: Let's quantify your experience contacting The Hartford. On a scale of 1 to 5, how easy is it go get help on a The Hartford problem?
GetHuman-288065: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-288065: I'd give them a one out of five on communication.
GetHuman: And what about The Hartford's ability to quickly and effectively address your problem?
GetHuman-288065: For that I would say two out of five.
GetHuman: And finally- any advice for other The Hartford customers?
GetHuman-288065: Call them early in the day or late. Don't forget any personal or account information you might need for The Hartford to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-288065 taken from his The Hartford customer service problem that occurred on November 22nd, 2017.