The IRS: I called the number you furnish. A human being...
A The IRS customer review by GetHuman user ~Inch By Inch from November 24th, 2017
Background on ~Inch By Inch's case
GetHuman: ~Inch By Inch - can you tell our other The IRS customers when your case took place?
~Inch By Inch: Yeah. It was morning, on November 18th.
GetHuman: Did you reach out to The IRS, and if so, how?
GetHuman: And which of these common The IRS customer issues best describes the reason you wanted to talk to them?
(Shows ~Inch By Inch a list of common The IRS problems)
~Inch By Inch: "Setup Payment Arrangement" was why I was trying to call.
~Inch By Inch's review of The IRS customer service
GetHuman: So how would you sum up your experience for GetHuman's The IRS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Inch By Inch: I called the number you furnish. A human being picked up the phone after about a minute.**Unfortunately, she was only the switchboard operator. When I told her my situation she transferred me to the appropriate agent.**When that connection was made, a recording estimated my wait time at **-** minutes. **I waited about **, a nice lady picked up, and my issue was resolved forthwith. **So it was better than your estimate, and at the low end of theirs. Considering that before I turned to you I had called two different local IRS offices, only to get recordings saying they no longer took phone calls at this site, I consider my visit to you a success.**So I give Get Human * stars. The IRS gets four, for the long wait. But they're doing the best they can.**This is the second time in a week I've turned to GetHuman, and both times you've done yourselves proud. You're really a great resource.
GetHuman: Let's quantify your experience contacting The IRS. On a scale of 1 to 5, how easy is it go get help on a The IRS problem?
~Inch By Inch: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Inch By Inch: I'd give them a one out of five on communication.
GetHuman: And what about The IRS's ability to quickly and effectively address your problem?
~Inch By Inch: For that I would say one out of five.
GetHuman: And finally- any advice for other The IRS customers?
~Inch By Inch: Call them early in the day or late. Don't forget any personal or account information you might need for The IRS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Inch By Inch taken from his The IRS customer service problem that occurred on November 18th, 2017.