The IRS: The recording said it would be a ** to ** min w...
A The IRS customer review by GetHuman user ~AllenM from November 20th, 2017
Background on ~AllenM's case
GetHuman: ~AllenM - can you tell our other The IRS customers when your case took place?
~AllenM: Yes. It was afternoon, on November 17th.
GetHuman: Did you reach out to The IRS, and if so, how?
GetHuman: And which of these common The IRS customer issues best describes the reason you wanted to talk to them?
(Shows ~AllenM a list of common The IRS problems)
~AllenM: "Order transcript" was why I was trying to call.
~AllenM's review of The IRS customer service
GetHuman: So how would you sum up your experience for GetHuman's The IRS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~AllenM: The recording said it would be a ** to ** min wait. Even after getting an IRS rep on line you have to wait another *-** min each time they do research. I understand research, but normally you get the first person, they ask all the questions, then you are sent to another person, same questions, then my third person. Each time waiting in between. After * hour ** minutes I have my answers. The first time I called it took me * hour, ** mins, the second time I called from work and after an hour ** mins I got cut off. I appreciate everyone's kindness but what can be done so a person doesn't have to be on hold for so long. A lot of older people would just give up, maybe that is why the IRS reps are so busy people just got tired of waiting to ask questions and then get behind in their tax paperwork and the cycle continues. I am glad all conversations are recorded, I think that has helped reps be more patient with the customers. I got rep ******** the first time and he was very helpful
GetHuman: Let's quantify your experience contacting The IRS. On a scale of 1 to 5, how easy is it go get help on a The IRS problem?
~AllenM: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~AllenM: I'd give them a five out of five on communication.
GetHuman: And what about The IRS's ability to quickly and effectively address your problem?
~AllenM: For that I would say one out of five.
GetHuman: And finally- any advice for other The IRS customers?
~AllenM: Call them early in the day or late. Don't forget any personal or account information you might need for The IRS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~AllenM taken from his The IRS customer service problem that occurred on November 17th, 2017.