The Sharper Image: On hold* keeps saying "high call volume"* it's...
A The Sharper Image customer review by GetHuman user ~aver from November 25th, 2017
Background on ~aver's case
GetHuman: ~aver - can you tell our other The Sharper Image customers when your case took place?
~aver: Sure. It was morning, on November 23rd.
GetHuman: Did you reach out to The Sharper Image, and if so, how?
GetHuman: And which of these common The Sharper Image customer issues best describes the reason you wanted to talk to them?
(Shows ~aver a list of common The Sharper Image problems)
~aver: "Overcharge/Strange charge" was why I was trying to call.
~aver's review of The Sharper Image customer service
GetHuman: So how would you sum up your experience for GetHuman's The Sharper Image customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~aver: On hold* keeps saying "high call volume"* it's been like this since Christmas. I don't think they really have a Customer Service Dept!
GetHuman: Let's quantify your experience contacting The Sharper Image. On a scale of 1 to 5, how easy is it go get help on a The Sharper Image problem?
~aver: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~aver: I'd give them a one out of five on communication.
GetHuman: And what about The Sharper Image's ability to quickly and effectively address your problem?
~aver: For that I would say four out of five.
GetHuman: And finally- any advice for other The Sharper Image customers?
~aver: Call them early in the day or late. Don't forget any personal or account information you might need for The Sharper Image to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~aver taken from his The Sharper Image customer service problem that occurred on November 23rd, 2017.