The United Illuminating Company: It is interesting to note that "Customer Servic...
A The United Illuminating Company customer review by GetHuman user ~james bird from November 10th, 2017
Background on ~james bird's case
GetHuman: ~james bird - can you tell our other The United Illuminating Company customers when your case took place?
~james bird: Yup. It was morning, on November 1st.
GetHuman: Did you reach out to The United Illuminating Company, and if so, how?
GetHuman: And which of these common The United Illuminating Company customer issues best describes the reason you wanted to talk to them?
(Shows ~james bird a list of common The United Illuminating Company problems)
~james bird: "Cancel service" was why I was trying to call.
~james bird's review of The United Illuminating Company customer service
GetHuman: So how would you sum up your experience for GetHuman's The United Illuminating Company customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~james bird: It is interesting to note that "Customer Service " does not meet with clients face to face. To resolve issues you must write or fax a letter to their collections dept.
GetHuman: Let's quantify your experience contacting The United Illuminating Company. On a scale of 1 to 5, how easy is it go get help on a The United Illuminating Company problem?
~james bird: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~james bird: I'd give them a two out of five on communication.
GetHuman: And what about The United Illuminating Company's ability to quickly and effectively address your problem?
~james bird: For that I would say three out of five.
GetHuman: And finally- any advice for other The United Illuminating Company customers?
~james bird: Call them early in the day or late. Don't forget any personal or account information you might need for The United Illuminating Company to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~james bird taken from his The United Illuminating Company customer service problem that occurred on November 1st, 2017.