The United Illuminating Company: Rates have doubbled over the past few years, a...
A The United Illuminating Company customer review by GetHuman user ~Caged Customer from November 7th, 2017
Background on ~Caged Customer's case
GetHuman: ~Caged Customer - can you tell our other The United Illuminating Company customers when your case took place?
~Caged Customer: Yeah. It was afternoon, on November 1st.
GetHuman: Did you reach out to The United Illuminating Company, and if so, how?
GetHuman: And which of these common The United Illuminating Company customer issues best describes the reason you wanted to talk to them?
(Shows ~Caged Customer a list of common The United Illuminating Company problems)
~Caged Customer: "Cancel service" was why I was trying to call.
~Caged Customer's review of The United Illuminating Company customer service
GetHuman: So how would you sum up your experience for GetHuman's The United Illuminating Company customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Caged Customer: Rates have doubbled over the past few years, and the customer service has gotten extremely worse. This is how share holder organizations work. while the customer service people bear the brunt of angry customers who have zero choice in dealing with this monopolistic pigish organization
GetHuman: Let's quantify your experience contacting The United Illuminating Company. On a scale of 1 to 5, how easy is it go get help on a The United Illuminating Company problem?
~Caged Customer: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Caged Customer: I'd give them a three out of five on communication.
GetHuman: And what about The United Illuminating Company's ability to quickly and effectively address your problem?
~Caged Customer: For that I would say two out of five.
GetHuman: And finally- any advice for other The United Illuminating Company customers?
~Caged Customer: Call them early in the day or late. Don't forget any personal or account information you might need for The United Illuminating Company to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Caged Customer taken from his The United Illuminating Company customer service problem that occurred on November 1st, 2017.