The Weather Channel: On ******* @ approx ****, your female commentat...
A The Weather Channel customer review by GetHuman user GetHuman-364982 from November 19th, 2017
Background on GetHuman-364982's case
GetHuman: GetHuman-364982 - can you tell our other The Weather Channel customers when your case took place?
GetHuman-364982: Yeah. It was middle of the night, on November 16th.
GetHuman: Did you reach out to The Weather Channel, and if so, how?
GetHuman: And which of these common The Weather Channel customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-364982 a list of common The Weather Channel problems)
GetHuman-364982: "Lower my bill" was why I was trying to contact.
GetHuman-364982's review of The Weather Channel customer service
GetHuman: So how would you sum up your experience for GetHuman's The Weather Channel customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-364982: On ******* @ approx ****, your female commentator remarked that you can use cat litter for traction. Then she said "But if you are pregnant don't touch the cat litter". A pregnant woman can touch clean unused cat litter. That is what you carry in your car for traction, bags of clean, unused litter. Your switchboard operator did not identify herself, and had a condescending tone of voice when I explained why I was calling. I have a nursing background and with the incorrect information being given out, it needs to be corrected. I doubt by the way the tone of your switchboard operator was that she even told anyone. She was rude.Mis-information needs to be corrected.Period. Especially when it comes from such a dependable source that we all look to for accurate advice.
GetHuman: Let's quantify your experience contacting The Weather Channel. On a scale of 1 to 5, how easy is it go get help on a The Weather Channel problem?
GetHuman-364982: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-364982: I'd give them a one out of five on communication.
GetHuman: And what about The Weather Channel's ability to quickly and effectively address your problem?
GetHuman-364982: For that I would say one out of five.
GetHuman: And finally- any advice for other The Weather Channel customers?
GetHuman-364982: Call them early in the day or late. Don't forget any personal or account information you might need for The Weather Channel to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-364982 taken from his The Weather Channel customer service problem that occurred on November 16th, 2017.