The Weather Channel: during nascar season , I always watch weather c...
A The Weather Channel customer review by GetHuman user ~nascar fan from November 19th, 2017
Background on ~nascar fan's case
GetHuman: ~nascar fan - can you tell our other The Weather Channel customers when your case took place?
~nascar fan: Yes. It was morning, on November 13th.
GetHuman: Did you reach out to The Weather Channel, and if so, how?
GetHuman: And which of these common The Weather Channel customer issues best describes the reason you wanted to talk to them?
(Shows ~nascar fan a list of common The Weather Channel problems)
~nascar fan: "Update Account Info" was why I was trying to contact.
~nascar fan's review of The Weather Channel customer service
GetHuman: So how would you sum up your experience for GetHuman's The Weather Channel customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~nascar fan: during nascar season , I always watch weather channel for track reports, I know tons of people attend them. could you in clude reports next season?
GetHuman: Let's quantify your experience contacting The Weather Channel. On a scale of 1 to 5, how easy is it go get help on a The Weather Channel problem?
~nascar fan: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~nascar fan: I'd give them a four out of five on communication.
GetHuman: And what about The Weather Channel's ability to quickly and effectively address your problem?
~nascar fan: For that I would say three out of five.
GetHuman: And finally- any advice for other The Weather Channel customers?
~nascar fan: Call them early in the day or late. Don't forget any personal or account information you might need for The Weather Channel to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~nascar fan taken from his The Weather Channel customer service problem that occurred on November 13th, 2017.