Three UK: Normally get an incomprehensible indian on the...
A Three UK customer review by GetHuman user ~King Bumbaclart from November 2nd, 2017
Background on ~King Bumbaclart's case
GetHuman: ~King Bumbaclart - can you tell our other Three UK customers when your case took place?
~King Bumbaclart: Yeah. It was middle of the night, on October 26th.
GetHuman: Did you reach out to Three UK, and if so, how?
GetHuman: And which of these common Three UK customer issues best describes the reason you wanted to talk to them?
(Shows ~King Bumbaclart a list of common Three UK problems)
~King Bumbaclart: "Update account information" was why I was trying to call.
~King Bumbaclart's review of Three UK customer service
GetHuman: So how would you sum up your experience for GetHuman's Three UK customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~King Bumbaclart: Normally get an incomprehensible indian on the other side but today got an englishman who sorted out my query, the only problem was I was put on hold for a good ** minutes just to say that my delivery will be * day late, he said it was his system that was taking time.
GetHuman: Let's quantify your experience contacting Three UK. On a scale of 1 to 5, how easy is it go get help on a Three UK problem?
~King Bumbaclart: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~King Bumbaclart: I'd give them a one out of five on communication.
GetHuman: And what about Three UK's ability to quickly and effectively address your problem?
~King Bumbaclart: For that I would say four out of five.
GetHuman: And finally- any advice for other Three UK customers?
~King Bumbaclart: Call them early in the day or late. Don't forget any personal or account information you might need for Three UK to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~King Bumbaclart taken from his Three UK customer service problem that occurred on October 26th, 2017.